Tennessee American Water warns of utility worker imposters

Tennessee American Water is warning people in our area to keep an eye out for scammers posing as company employees. (Image: Max Pixel)

Tennessee American Water (TAWC) is warning people in our area to keep an eye out for scammers posing as company employees.

TAWC said Tuesday that they've recently gotten reports from customers that people driving a private vehicle, wearing high-visibility safety vests and claiming to be TAWC employees have come to their home, asking to take a water sample.

The company stated that their employees present their photo ID badge, and drive work vehicles prominently labeled with the company's name.

“Tennessee American Water only takes water samples at a private residence under specific circumstances, and in most cases, the customer is aware ahead of time that we will be sampling,” said TAWC quality supervisor Kitty Vaughn. “For example, we have pre-determined sampling sites that businesses and residents have agreed to participate in our regular testing. Sometimes we may sample after a main break but we would identify ourselves with company ID and when possible, most sampling is done at a faucet on the outside of the home.”

TAWC has tips if you meet someone claiming to represent a water-testing company:

  • Ask to see company ID.
  • If you have questions about results from a water testing company, feel free to contact Tennessee American Water.
  • Testing should be done through a nationally certified lab.

TAWC also says if you choose to have a water treatment system installed in your home, you must maintain it in order for it to be effective. Inadequate cleaning and/or failure to replace the filtering parts of the treatment system may create serious health hazards because bacteria and other contaminants become concentrated in the filtering system.

If you have any doubts about the person at your doorstep, give TAWC a call at 1-866-736-6420.

If you're concerned about any illegal activity such as a monetary scam, contact local law enforcement as well.


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