SODDY DAISY, Tenn. — Dozens of Soddy-Daisy residents have made complaints about mail delays and mismanagement.
Tuesday we spoke to residents about their frustrations looked into what's causing the issue.
“That’s two years worth of documents that have just vanished, and no one can tell us where they are," says Soddy-Daisy resident Amber Milsaps.
For Milsaps, missing some of her mail is not only frustrating but concerning, too.
She says she’s been missing private documents for years.
“It's every time we've ordered a social security card, every time we've ordered a debit card, every time we've ordered a driver's license, they don't make it," says Milsaps.
Amber is not alone. She says she’s part of a Soddy- Daisy Facebook group where more than twenty people have raised complaints
“I see a lot of people saying their mail is super late. Or that like it didn't run that day, and then they'll get double the mail the next day," says Milsaps.
We reached out to USPS for answers to these mailing problems.
They apologized for the inconvenience in a statement, saying:
“These offices are experiencing temporary staffing issues, which are being addressed through hiring fairs in Chattanooga and across Tennessee.”
The mail issues have become so prevalent in many Chattanooga suburbs that Representative Chuck Fleischmann has been made aware.
His office says they are in contact with the USPS to resolve mail delivery delays.
As a handful of Soddy-Daisy residents wait on their mail, they continue to wonder exactly where it is.
“So it's laying on the floor somewhere. I really don't know, but but they've got to be somewhere. All that stuff has to be somewhere in someone's hands," says Milsaps.