According to a news release, the BBB accreditation was revoked by BBB Board of Directors due to the “failure to eliminate the underlying cause of complaints on file with the BBB and failure to maintain required industry licensing.” Cross examination on Northern Van Lines with the Federal Motor Carrier Safety Administration (FMCSA) yielded a pattern of being “Out of Service”, in these cases their registration was revoked and operations ceased. Northern Van Lines currently holds an “F” rating with BBB, the lowest grade possible.
Customers across the United States are frustrated with Northern Van Lines by the lack of communication and contractual service they have received. In the past 36 months, 88 customer complaints were filed with the BBB against Northern Van Lines, and 74 of those complaints are still pending and unresolved. Northern Van Lines also indicate that they have locations in Oregon, Kansas and New York.
According to the news release, BBB has been in contact with the company to help resolve customer complaint issues. Directed by its Dispute Resolution Process, the BBB has sent emails, left phone messages and sent certified mail to the company about complaint and licensing issues.
Some complaints state:
-- “I asked [the] sales rep several times if I would have to pay extra to have my fax and T.V. set padded and she answered no each time. I was charged an additional $125. […] One truck broke down and [the] trucker called me asking for money to fix his rental truck before he would deliver my things.”
-- “It is now past the legal 21 business days and I STILL have no idea where my delivery is, and I have not been able to get a hold of anyone about when my delivery will get here.”
-- “I then asked the rep about the status of my furniture as I had already made several inquiries about that prior to her call. She stated she would have someone call me. Nobody called. […] I have only been in contact with the contracted delivery driver, and he has not been able to assist me with getting in contact with the company as they aren’t returning his calls as well.”
When BBB is successful in speaking with Northern Van Lines the company promises answers and resolution to complaints, but responses are sporadic. Wednesday the BBB is receiving the following response to customer complaints filed against Northern Van Lines - “we are no longer members of the BBB therefore if anyone has an issue with Northern [Van Lines], if you would be so kind as to ask them to contact the company directly.” Northern Van Lines is not providing any other communication, response or resolution.
On August 17, 2012 – after receiving the above response on multiple customer complaints, BBB sent a letter to the president of Northern Van Lines and explained that it is the charter of the BBB to maintain a program for handling consumer and business complaints about businesses. In addition, BBB is required to show and report a clear pattern of issues, which include improper licensing and/or meeting required law and regulations of this industry. Also, based on BBB standards and its complaint history, there is evidence that suggests Northern Van Lines has failed to be responsive and transparent to their customers.
It is BBB’s expectation that Northern Van Lines will work diligently to resolve each of its customer complaints. BBB as a neutral third party and through its Dispute Resolution Process will work to assist the consumer and Northern Van Lines in their resolution. At this time, BBB has not received response from Northern Van Lines in reference to the letter.
For more tips and information about the moving industry and finding a mover, visit the FMSCA website: www.protectyourmove.gov, and the BBB website at www.chattanooga.bbb.org.
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Last Update on May 21, 2013 17:06 GMT
JPMORGAN-ANNUAL MEETING
TAMPA, Fla. (AP) -- Shareholders at JPMorgan Chase will let Jamie Dimon, the chairman and CEO, keep both his jobs.
At the bank's annual meeting, 32 percent of shareholders voted for a measure that would have required the bank to split the roles. Had the measure succeeded, Dimon would have had to relinquish the role of chairman.
Shareholder groups lobbying for the split gained momentum from last year's surprise $6 billion trading loss, which tarnished the reputation of both JPMorgan Chase & Co. and CEO Dimon. The bank and Dimon had argued that letting Dimon keep both jobs was the most effective form of leadership.
APPLE-UNTAXED PROFITS
WASHINGTON (AP) -- Apple's CEO is disputing assertions by a Senate panel that the company avoids billions of dollars in U.S. taxes by shifting profits to foreign affiliates.
Tim Cook testified at a hearing Tuesday by the Senate Permanent Subcommittee on Investigations, which released a damning report Monday on Apple's tax practices.
"We pay all the taxes we owe -- every single dollar," Cook said. "We don't depend on tax gimmicks."
Cook, who is more accustomed to commanding a stage in front of investors and techies than facing a congressional committee, took a defensive tone with his opening statement. He punched out words when stressing the 600,000 jobs that the company supports and noting that Apple is the nation's largest corporate taxpayer. Cook said he advocates an overhaul of the U.S. tax code.
IRS-LEW
WASHINGTON (AP) -- Treasury Secretary Jacob Lew says the Internal Revenue Service's targeting of conservative political groups was "unacceptable and inexcusable" and he has directed the agency's acting director to hold people accountable.
Lew told the Senate Banking Committee that he has also asked acting director Daniel Werfel to fix any flaws in management of the IRS to make sure there is no recurrence of the problems.
An inspector general's report released May 15 found that IRS employees had inappropriately targeted conservative political groups.
Lew says he first learned about the inspector general's investigation in March but that he was unaware of the findings until they became public this month.
EARNS-HOME DEPOT
ATLANTA (AP) -- Even though the weather was poor, Home Depot posted an 18 percent increase in its net income for the first quarter thanks to the ongoing housing recovery.
The world's biggest home improvement chain also boosted its full-year earnings and revenue forecasts Tuesday, citing its year-to-date performance and outlook for the rest of the year.
For the three months ended May 5, Home Depot Inc. earned $1.23 billion, or 83 cents per share. That's up from $1.04 billion, or 68 cents per share, a year earlier. Analysts predicted earnings of 76 cents per share.
Revenue for the Atlanta company rose 7 percent to $19.12 billion from $17.81 billion. Wall Street expected $18.62 billion.
Revenue at stores open at least a year climbed 4.3 percent.
EARNS-BEST BUY
MINNEAPOLIS (AP) -- Best Buy Co. is reporting a loss in its fiscal first quarter as it sold its stake in Best Buy Europe and works on a turnaround plan that includes cutting costs and closing some stores.
The electronics retailer says net loss for the three months ended May 4 after paying preferred dividends totaled $81 million, or 24 cents per share. That compares with net income of $158 million, or 46 cents per share, last year.
Excluding restructuring costs and costs related to selling its stake in Best Buy Europe, net income from continuing operations totaled 32 cents per share. Analysts expected 24 cents per share.
Revenue fell nearly 10 percent to $9.38 billion, short of expectations of $10.67 billion.
Best Buy's stock fell 3.4 percent to $25.90 in premarket trading.
SPRINT-CLEARWIRE
OVERLAND PARK, Kan. (AP) -- Sprint Nextel Corp. has raised its buyout offer for the stake in Clearwire it does not already own by 14 percent.
Sprint said Tuesday that it is offering $3.40 per share for Clearwire Corp. Its previous offer, from December, was for $2.97 per share for the wireless data operator.
Sprint said this is its best and final offer. A vote on the previous offer had been scheduled for Tuesday, but Clearwire said it is postponing it until Thursday, May 30.
Clearwire's main asset is its wireless spectrum -- space on the airwaves -- that could be used to provide high data download speeds. Those are a crucial competitive factor in today's wireless industry. But Clearwire's frequencies are difficult to use. They require many cell towers to cover an area, and the signals don't penetrate well into buildings.
Sprint is Clearwire's only major wholesale customer, and uses its network to provide "Sprint 4G" service.
SPRINT-DISH NETWORK
OVERLAND PARK, Kan. (AP) -- Sprint Nextel Corp. says it can now let Dish Network Corp. see its books and talk with Dish to see whether its competing offer to buy Sprint is better than its current deal with Japan's SoftBank.
The companies said late Thursday that SoftBank had waived provisions of its deal with Sprint that will allow Sprint to talk with Dish.
SoftBank currently has a $20.1 billion deal with Sprint to buy 70 percent of the company. Dish last month offered $25.5 billion for the whole company.
Softbank says it brings expertise and cash to Sprint. It says it still wants to close its deal by July 1.
Many Wall Street analysts view Dish's bid as superior but risky, as it will result in a combined company with high debt.
GENERAL MOTORS-NEW JOBS
DETROIT (AP) -- General Motors says it will invest $44.5 million at a Lansing, Mich., factory, creating 200 new jobs.
The automaker says it will build a 400,000-square-foot building next to the Lansing Grand River plant to assemble parts and put them in the right order for manufacturing.
The factory already employs more than 1,500 hourly and salaried workers who make the Cadillac ATS and CTS luxury sports sedans. It also will make the next generation Chevrolet Camaro in 2015.
GM says the new logistics center will make the factory more efficient and cut transportation costs. The building is expected to open by the end of next year.
The company says it's not sure yet how many new workers will be hired and how many would be recalled from layoffs.
ENERGY SECRETARY
WASHINGTON (AP) -- Physicist Ernest Moniz has been sworn in as the nation's new energy secretary.
The 68-year-old Massachusetts Institute of Technology professor took the oath of office Tuesday at the Energy Department. He replaces Steven Chu, who served as energy secretary in President Barack Obama's first term. Moniz served as an energy undersecretary in the Clinton administration.
Moniz said on Twitter that he is honored to be back at the Energy Department, adding that he is "looking forward to hitting the ground running."
He faces an array of challenges, including whether to approve a host of applications to export liquefied natural gas. Moniz has says he'll promote renewable sources of energy such as wind and solar power, along with traditional fuels such as oil and coal.
ESPN-LAYOFFS
NEW YORK (AP) -- ESPN says that it is cutting its workforce.
The sports media giant said in a statement Tuesday: "We are implementing changes across the company to enhance our continued growth while smartly managing costs." The company would not say how many jobs are being eliminated, but they include unfilled positions.
ESPN has about 7,000 employees worldwide, with about 4,000 at its headquarters in Bristol, Conn. The vast majority work behind the scenes.
This is the latest in a series of recent job cuts at several Disney divisions. ESPN specifically has seen costs increase with skyrocketing prices for the broadcasting rights to live sports.
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