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BBB Issues Rebuke Against Apison-based Moving Company
The Chattanooga-area Better Business Bureau has "revoked accreditation" on Northern Van Lines, headquartered in Apison, Tenn.
According to a news release, the BBB accreditation was revoked by BBB Board of Directors due to the “failure to eliminate the underlying cause of complaints on file with the BBB and failure to maintain required industry licensing.” Cross examination on Northern Van Lines with the Federal Motor Carrier Safety Administration (FMCSA) yielded a pattern of being “Out of Service”, in these cases their registration was revoked and operations ceased. Northern Van Lines currently holds an “F” rating with BBB, the lowest grade possible.
Customers across the United States are frustrated with Northern Van Lines by the lack of communication and contractual service they have received. In the past 36 months, 88 customer complaints were filed with the BBB against Northern Van Lines, and 74 of those complaints are still pending and unresolved. Northern Van Lines also indicate that they have locations in Oregon, Kansas and New York.
According to the news release, BBB has been in contact with the company to help resolve customer complaint issues. Directed by its Dispute Resolution Process, the BBB has sent emails, left phone messages and sent certified mail to the company about complaint and licensing issues.
Some complaints state:
-- “I asked [the] sales rep several times if I would have to pay extra to have my fax and T.V. set padded and she answered no each time. I was charged an additional $125. […] One truck broke down and [the] trucker called me asking for money to fix his rental truck before he would deliver my things.”
-- “It is now past the legal 21 business days and I STILL have no idea where my delivery is, and I have not been able to get a hold of anyone about when my delivery will get here.”
-- “I then asked the rep about the status of my furniture as I had already made several inquiries about that prior to her call. She stated she would have someone call me. Nobody called. […] I have only been in contact with the contracted delivery driver, and he has not been able to assist me with getting in contact with the company as they aren’t returning his calls as well.”
When BBB is successful in speaking with Northern Van Lines the company promises answers and resolution to complaints, but responses are sporadic. Wednesday the BBB is receiving the following response to customer complaints filed against Northern Van Lines - “we are no longer members of the BBB therefore if anyone has an issue with Northern [Van Lines], if you would be so kind as to ask them to contact the company directly.” Northern Van Lines is not providing any other communication, response or resolution.
On August 17, 2012 – after receiving the above response on multiple customer complaints, BBB sent a letter to the president of Northern Van Lines and explained that it is the charter of the BBB to maintain a program for handling consumer and business complaints about businesses. In addition, BBB is required to show and report a clear pattern of issues, which include improper licensing and/or meeting required law and regulations of this industry. Also, based on BBB standards and its complaint history, there is evidence that suggests Northern Van Lines has failed to be responsive and transparent to their customers.
It is BBB’s expectation that Northern Van Lines will work diligently to resolve each of its customer complaints. BBB as a neutral third party and through its Dispute Resolution Process will work to assist the consumer and Northern Van Lines in their resolution. At this time, BBB has not received response from Northern Van Lines in reference to the letter.
For more tips and information about the moving industry and finding a mover, visit the FMSCA website: www.protectyourmove.gov, and the BBB website at www.chattanooga.bbb.org.
More Business News
Last Update on April 16, 2014 17:29 GMT
WASHINGTON (AP) -- U.S. factories continue to boost production.
The Federal Reserve says factory output rose 0.5 percent in March after a revised 1.4 percent surge in February. Manufacturing output has climbed a solid 2.8 percent over the past 12 months. Manufacturers produced more furniture, clothing, chemicals and aerospace products.
Higher factory output is a sign of greater demand by businesses and consumers. The gains over the past two months point to a rebound after a winter slowdown in January and December stalled growth across the economy.
Overall industrial production, which includes manufacturing, mining and utilities, rose 0.7 percent in March. In February, industrial production had expanded 1.2 percent.
WASHINGTON (AP) -- Home builders are picking up the pace after a frigid winter slowed work.
The Commerce Department says builders broke ground on 946,000 homes at a seasonally adjusted annual rate in March. That's a 2.8 percent increase from February and the highest level in three months.
Construction of single-family homes rose 6 percent, more than offsetting a 3.1 percent drop in the construction of apartments, condominiums and town houses.
At the same time, however, applications for building permits slid, clouding the outlook for future construction.
As the weather moderated, construction rose more than 30 percent in the Northeast and 65 percent in the Midwest. But it fell in the South and West.
Applications for building permits, a gauge of future activity, fell 2.4 percent to a seasonally adjusted annual rate of 990,000.
EARNS-BANK OF AMERICA
CHARLOTTE, N.C. (AP) -- Bank of America says it swung to a loss in the first quarter, hurt by $6 billion in legal expenses.
The Charlotte, N.C., bank reports a loss applicable to common shareholders of $514 million. That's compares with earnings of $1.11 billion a year earlier.
The loss amounts to 5 cents a share. A year earlier, the bank earned 10 cents a share.
Revenue totaled $22.66 billion after stripping out an accounting change. That was down 3.8 percent from last year.
The $6 billion legal expense stems from a previously announced settlement with the Federal Housing Finance Agency, and additional reserves for other mortgage-related matters.
The bank also says it reached a settlement with the Financial Guaranty Insurance Company, as well as separate settlements with The Bank of New York Mellon, over residential mortgage-backed securities.
OMAHA, Neb. (AP) -- CSX railroad expects to deliver modest profit growth this year, but the impact of the severe winter will linger into the second quarter.
Officials with the railroad said on a conference call today that the improving economy and stronger domestic utility demand for coal will boost CSX's earnings in the second half of this year and in 2015.
The Jacksonville, Fla.-based railroad had said Tuesday that the harsh winter disrupted shipments and contributed to a 14 percent drop in its first-quarter profit even as it hauled 3 percent more freight. CSX estimates the snow and cold cost it 8 to 9 cents per share in lost revenue and increased expenses.
MOSCOW (AP) -- Russia's economy minister says growth slowed to 0.8 percent in the first quarter due to uncertainty over the crisis in Ukraine.
Alexei Ulyukayev told parliament today that the country's economic situation has worsened because of "the acute international situation of the past two months," as well as "serious capital flight." More capital left the country in the first three months of 2014 than in all of 2013.
The growth figure fell far short of the ministry's earlier prediction of 2.5 percent.
Russian markets have been rattled by tensions between Moscow and neighboring Ukraine, where Russia annexed the Black Sea region of Crimea in March. Ukraine has accused Russia of supporting armed militants in the country's east, where pro-Russian activists have seized government buildings and police stations.
TOKYO (AP) -- The Mt. Gox bitcoin exchange in Tokyo is headed for liquidation after a court rejected its bankruptcy protection application.
Mt. Gox says the Tokyo District Court decided the company would not be able to resurrect itself under a business rehabilitation process filed for in February.
An administrator will try to sell the company's assets, and many creditors, including those who had bitcoins with the exchange, are unlikely to get any money back.
After Mt. Gox went offline in February, its CEO (Mark Karpeles) said 850,000 bitcoins worth several hundred million dollars were unaccounted for, blaming a weakness in the exchange's systems. Mt. Gox later changed the estimate for the lost virtual currency to 650,000, although the exact amount is still under investigation.
Bitcoins were created in 2009 as a way to make transactions across borders without third parties such as banks.
DETROIT (AP) -- Pressure is building for Michigan lawmakers to commit $350 million to Detroit pensions after the bankrupt city reached tentative agreements with pension funds and a retiree group.
The deals are tied to Detroit getting money from the state over 20 years, along with $466 million in private money, all to shore up pensions.
Retired police and firefighters would see smaller cost-of-living payments. Other city retirees would see a 4.5 percent pension cut. The $816 million vanishes if retirees don't vote in favor in the weeks ahead.
Republican House Speaker Jase Bolger says the deals are important, but he tells The Associated Press that persuading lawmakers to approve the money soon is difficult because of anti-Detroit sentiment in the Legislature.
Republicans control the House and Senate.
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