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BBB Issues Rebuke Against Apison-based Moving Company
The Chattanooga-area Better Business Bureau has "revoked accreditation" on Northern Van Lines, headquartered in Apison, Tenn.
According to a news release, the BBB accreditation was revoked by BBB Board of Directors due to the “failure to eliminate the underlying cause of complaints on file with the BBB and failure to maintain required industry licensing.” Cross examination on Northern Van Lines with the Federal Motor Carrier Safety Administration (FMCSA) yielded a pattern of being “Out of Service”, in these cases their registration was revoked and operations ceased. Northern Van Lines currently holds an “F” rating with BBB, the lowest grade possible.
Customers across the United States are frustrated with Northern Van Lines by the lack of communication and contractual service they have received. In the past 36 months, 88 customer complaints were filed with the BBB against Northern Van Lines, and 74 of those complaints are still pending and unresolved. Northern Van Lines also indicate that they have locations in Oregon, Kansas and New York.
According to the news release, BBB has been in contact with the company to help resolve customer complaint issues. Directed by its Dispute Resolution Process, the BBB has sent emails, left phone messages and sent certified mail to the company about complaint and licensing issues.
Some complaints state:
-- “I asked [the] sales rep several times if I would have to pay extra to have my fax and T.V. set padded and she answered no each time. I was charged an additional $125. […] One truck broke down and [the] trucker called me asking for money to fix his rental truck before he would deliver my things.”
-- “It is now past the legal 21 business days and I STILL have no idea where my delivery is, and I have not been able to get a hold of anyone about when my delivery will get here.”
-- “I then asked the rep about the status of my furniture as I had already made several inquiries about that prior to her call. She stated she would have someone call me. Nobody called. […] I have only been in contact with the contracted delivery driver, and he has not been able to assist me with getting in contact with the company as they aren’t returning his calls as well.”
When BBB is successful in speaking with Northern Van Lines the company promises answers and resolution to complaints, but responses are sporadic. Wednesday the BBB is receiving the following response to customer complaints filed against Northern Van Lines - “we are no longer members of the BBB therefore if anyone has an issue with Northern [Van Lines], if you would be so kind as to ask them to contact the company directly.” Northern Van Lines is not providing any other communication, response or resolution.
On August 17, 2012 – after receiving the above response on multiple customer complaints, BBB sent a letter to the president of Northern Van Lines and explained that it is the charter of the BBB to maintain a program for handling consumer and business complaints about businesses. In addition, BBB is required to show and report a clear pattern of issues, which include improper licensing and/or meeting required law and regulations of this industry. Also, based on BBB standards and its complaint history, there is evidence that suggests Northern Van Lines has failed to be responsive and transparent to their customers.
It is BBB’s expectation that Northern Van Lines will work diligently to resolve each of its customer complaints. BBB as a neutral third party and through its Dispute Resolution Process will work to assist the consumer and Northern Van Lines in their resolution. At this time, BBB has not received response from Northern Van Lines in reference to the letter.
For more tips and information about the moving industry and finding a mover, visit the FMSCA website: www.protectyourmove.gov, and the BBB website at www.chattanooga.bbb.org.
More Business News
Last Update on July 23, 2014 17:22 GMT
WASHINGTON (AP) -- The International Monetary Fund has shaved its forecast for U.S. economic growth this year, mostly because of a sharp contraction in the first quarter.
But the global lending organization still expects that growth accelerated in the April-June quarter and will remain healthy for the rest of this year and next.
The IMF projects growth will be just 1.7 percent this year, down from a 2 percent estimate in June. That would make 2014 the weakest year since the recession ended in June 2009.
The IMF's outlook is more pessimistic than the Federal Reserve, which expects growth of at least 2.1 percent. But it matches most other economists.
The Fund also urged the U.S. government to take steps to boost growth, including encouraging more Americans to find jobs and lifting productivity.
RETAIL SALES-ANNUAL FORECAST
NEW YORK (AP) -- The nation's largest retail trade group is paring its annual sales forecast because of slower-than-expected growth during the first half of the year tied to winter storms and lingering economic woes.
The Washington-based National Retail Federation says Wednesday that it now expects retail sales will rise 3.6 percent this year to $3.2 trillion, instead of its original prediction of 4.1 percent released in early February.
The figures include sales in stores and online but exclude automotive sales and sales at gas stations and restaurants.
Retailers now are heading into the back-to-school shopping season, the second-largest shopping period behind the winter holidays.
SEC-MONEY MARKET FUNDS
WASHINGTON (AP) -- Regulators have voted narrowly to end a longtime staple of the investment industry -- the fixed $1 share price for money-market mutual funds -- at least for some money funds used by big investors.
The idea is to minimize the risk of a mass withdrawal from the funds during a financial panic.
The Securities and Exchange Commission also is letting money funds block withdrawals when their assets fall below certain levels or impose fees for withdrawals.
The new rules were adopted Wednesday on a 3-2 vote. They were opposed by one Democratic and one Republican commissioner.
WASHINGTON (AP) -- The Senate has advanced an election-year bill limiting tax breaks for U.S. companies that move operations overseas. But big hurdles remain.
The Senate voted 93-7 Wednesday to begin debating the bill, which would prevent companies from deducting expenses related to moving operations to a foreign country. The bill would offer tax credits to companies that move operations to the U.S. from overseas.
Senate Democratic leaders say the bill would end senseless tax breaks for companies that ship jobs abroad. Republicans say the bill is an election-year ploy that has no chance of becoming law. They note that a similar bill failed two years ago.
WASHINGTON (AP) -- The Federal Aviation Administration says it will continue its ban on U.S. airline flights to Tel Aviv while assessing the danger of rocket attacks.
The agency said Wednesday it is working closely with the Israeli government to review new information they have provided and to determine whether safety concerns have been resolved.
FAA instituted the flight prohibition on Tuesday in response to a rocket strike that landed about a mile from the airport.
The directive applies only to U.S. operators, and has no authority over foreign airlines operating to or from the airport.
But European airlines are also avoiding Tel Aviv, after the European Aviation Safety Agency on Tuesday recommended doing so.
On Wednesday, Germany's two largest airlines, Lufthansa and Air Berlin, extended their cancellations through Thursday. Air France said it was suspending its flights "until further notice."
BRUSSELS (AP) -- The European Union's executive is proposing legislation to curb the energy use of households and firms by almost one third by 2030 to reduce greenhouse gas emissions and lower its dependence on gas imports, particularly those from Russia.
The Commission proposed Wednesday to increase energy efficiency by 30 percent, an upward revision of its earlier target of 20 percent by 2020.
Energy savings can be achieved by improving building insulation, upgrading heating systems or lowering the electricity need of new appliances like fridges.
The Commission says that for one additional percent in energy savings, EU gas imports are expected to fall 2.6 percent.
It estimates reaching the target will require investments of 89 billion euros ($132 billion) annually across the 28-nation bloc.
The proposal still requires approval from EU governments.
BRUSSELS (AP) -- The European Union is giving Lithuania the green light to adopt the euro currency starting next year.
Ministers from the 28-nation bloc on Wednesday cleared the final legal hurdle for Lithuania to become the 19th member of the currency zone encompassing some 330 million people. The country had been given preliminary approval in June.
Lithuanian Prime Minister Algirdas Butkevicius said adopting the euro will strengthen the Baltic nation's economy.
Alluding to the tensions with Russia over Ukraine, he added deeper integration with western Europe "means greater security as well."
Lithuania's Baltic neighbors, Estonia and Latvia, are already members of the euro. All three countries achieved independence from the Soviet Union in 1991.
The euro is just emerging from years of financial stress following debt problems in a number of countries.
LONDON (AP) -- Drug maker GlaxoSmithKline has cut its full-year earnings expectations as it says its second-quarter profits were hit by currency moves and a fall in sales of its respiratory drugs.
The company said Wednesday it expects 2014 earnings per share to be broadly similar to last year. It had previously forecast growth of between 4 and 8 percent.
GSK said second-quarter revenue fell 16 percent to 5.6 billion pounds ($9.5 billion) from 6.6 billion pounds in the same quarter in the previous year. Profit attributable to shareholders dropped from 1.05 billion pounds a year earlier to 654 million pounds.
The firm, which remains troubled by a high-profile bribery investigation in China, said sales there were down 20 percent.
WASHINGTON (AP) -- The Senate Veterans Affairs Committee has endorsed former Procter & Gamble CEO Robert McDonald to be the new secretary of the Department of Veterans Affairs.
The panel unanimously backed McDonald on Wednesday, one day after a nomination hearing in which he faced no opposition.
Senators said they are eager for McDonald to begin work at the beleaguered agency, which has been plagued by treatment delays and falsified records at VA hospitals and clinics nationwide.
McDonald has pledged to "transform" the VA and address a series of "systematic failures," including patient access to health care, transparency, accountability and integrity.
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