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BBB Issues Rebuke Against Apison-based Moving Company
The Chattanooga-area Better Business Bureau has "revoked accreditation" on Northern Van Lines, headquartered in Apison, Tenn.
According to a news release, the BBB accreditation was revoked by BBB Board of Directors due to the “failure to eliminate the underlying cause of complaints on file with the BBB and failure to maintain required industry licensing.” Cross examination on Northern Van Lines with the Federal Motor Carrier Safety Administration (FMCSA) yielded a pattern of being “Out of Service”, in these cases their registration was revoked and operations ceased. Northern Van Lines currently holds an “F” rating with BBB, the lowest grade possible.
Customers across the United States are frustrated with Northern Van Lines by the lack of communication and contractual service they have received. In the past 36 months, 88 customer complaints were filed with the BBB against Northern Van Lines, and 74 of those complaints are still pending and unresolved. Northern Van Lines also indicate that they have locations in Oregon, Kansas and New York.
According to the news release, BBB has been in contact with the company to help resolve customer complaint issues. Directed by its Dispute Resolution Process, the BBB has sent emails, left phone messages and sent certified mail to the company about complaint and licensing issues.
Some complaints state:
-- “I asked [the] sales rep several times if I would have to pay extra to have my fax and T.V. set padded and she answered no each time. I was charged an additional $125. […] One truck broke down and [the] trucker called me asking for money to fix his rental truck before he would deliver my things.”
-- “It is now past the legal 21 business days and I STILL have no idea where my delivery is, and I have not been able to get a hold of anyone about when my delivery will get here.”
-- “I then asked the rep about the status of my furniture as I had already made several inquiries about that prior to her call. She stated she would have someone call me. Nobody called. […] I have only been in contact with the contracted delivery driver, and he has not been able to assist me with getting in contact with the company as they aren’t returning his calls as well.”
When BBB is successful in speaking with Northern Van Lines the company promises answers and resolution to complaints, but responses are sporadic. Wednesday the BBB is receiving the following response to customer complaints filed against Northern Van Lines - “we are no longer members of the BBB therefore if anyone has an issue with Northern [Van Lines], if you would be so kind as to ask them to contact the company directly.” Northern Van Lines is not providing any other communication, response or resolution.
On August 17, 2012 – after receiving the above response on multiple customer complaints, BBB sent a letter to the president of Northern Van Lines and explained that it is the charter of the BBB to maintain a program for handling consumer and business complaints about businesses. In addition, BBB is required to show and report a clear pattern of issues, which include improper licensing and/or meeting required law and regulations of this industry. Also, based on BBB standards and its complaint history, there is evidence that suggests Northern Van Lines has failed to be responsive and transparent to their customers.
It is BBB’s expectation that Northern Van Lines will work diligently to resolve each of its customer complaints. BBB as a neutral third party and through its Dispute Resolution Process will work to assist the consumer and Northern Van Lines in their resolution. At this time, BBB has not received response from Northern Van Lines in reference to the letter.
For more tips and information about the moving industry and finding a mover, visit the FMSCA website: www.protectyourmove.gov, and the BBB website at www.chattanooga.bbb.org.
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Last Update on November 24, 2014 18:22 GMT
EUROPEAN CENTRAL BANK
FRANKFURT, Germany (AP) -- A member of the European Central Bank's rate-setting council has said monetary policy cannot boost long-term growth and called instead for reforms by governments to make the weak economy more investment-friendly.
Jens Weidmann said in the text of a speech in Madrid on Monday that low interest rates and stimulus measures can boost short-term demand but that central bank action "cannot permanently boost growth prospects."
Weidmann, who also heads Germany's Bundesbank central bank, said that long-term growth depended on countries' willingness to lower barriers to investment by streamlining bureaucracy and rules on hiring and firing.
His remarks follow a speech last week by ECB President Mario Draghi in which he said the bank was ready to do more to boost the struggling economy.
ATHENS, Greece (AP) -- Greece may be exiting a cruel six-year recession, but it will take at least 20 years for employment to regain pre-crisis levels without concerted action, the United Nations' labor organization says.
An International Labor Organization official says a series of ILO recommendations could speed up the process by about eight years.
ILO research department head Raymond Torres outlined the proposals in a new ILO report presented in Athens on Monday. They combine emergency measures -- including a 1 billion euro youth employment program and improved commercial credit conditions -- as well as structural reforms.
Greece nearly went bankrupt in 2010 after years of profligate public spending, and took harsh austerity measures to secure international bailouts. Unemployment is 26 percent, with most jobless people at least a year out of work.
Meanwhile, the Greek finance ministry says the country's debt inspectors will meet with Greek officials in Paris on Tuesday to move ahead with the stalled review of the nation's financial reforms.
HARTFORD, Conn. (AP) -- Louis Chenevert (Shen-eh-'VAIR), the chief executive officer of aerospace and building systems giant United Technologies Corp., is retiring abruptly after six years and will be succeeded by the company's chief financial officer.
The Hartford, Connecticut, conglomerate announced the change of leadership on Monday. It promoted CFO Greg Hayes to the top job.
Chenevert steered United Technologies' $18.4 billion purchase of aerospace parts maker Goodrich Corp. in 2012. It was the industry's largest deal and gave the company a stronger presence in the aerospace industry.
Chenevert iinformed the board of directors of his retirement as chairman and CEO effective immediately.
Edward A. Kangas, lead independent director, has been elected non-executive chairman of the board.
The 54-year-old Hayes has been with United Technologies for 25 years and has been hief financial officer for the past six years.
LONDON (AP) -- Google has agreed to a settlement with a former Morgan Stanley banker who sued the search engine over defamatory Internet posts.
Daniel Hegglin, a Hong Kong-based investor, went to Britain's High Court to force Google to ensure posts falsely labeling him a murderer, pedophile and Nazi didn't appear in search results.
Hegglin's lawyer, Hugh Tomlinson, said Monday that the case had been settled. He didn't disclose details, but said the settlement "includes significant efforts on Google's part to remove the abusive material."
Google lawyer Antony White said Hegglin had received an "exceptional" amount of Internet abuse.
He said Google wasn't responsible for policing the Web, but would "continue to apply its procedures that have been developed to assist with the removal of content which breaches applicable local laws."
STOPPING CAR HACKERS
LOS ANGELES (AP) -- Where consumers see an advantage in cars that connect to the Internet for entertainment or use computers to parallel park, hackers see an opportunity.
In staged tests, hackers have shown that they can penetrate cars' networks and cut the brakes -- or lock them up -- or even kill the engine.
While there are no publicly known instances of a car being commandeered outside staged tests, neither industry nor the government is waiting.
One Defense Department-funded program seeks to reconceive the most critical lines of computer code that control the car in a way that could make them invulnerable to major known threats. The model code would be distributed to automakers, who could adapt it to their needs.
WASHINGTON (AP) -- U.S. regulators have strengthened their warning against use of a once-popular device for gynecologic surgery that can spread unsuspected cancer, saying its risk is only justified in a fraction of patients.
The Food and Drug Administration is updating its April safety warning, now saying doctors should not use the devices, called laparoscopic power morcellators, for performing a hysterectomy or removing uterine fibroids "in the vast majority of women."
The FDA's Dr. William Maisel says there are safer options for the procedures for most patients -- but he said the device may be appropriate for some women.
One manufacturer, Johnson & Johnson, directed surgeons to stop using its device for the procedures in April, when concerns about inadvertently spreading cancer inside women's abdomens first arose. It's now conducting a worldwide recall.
PITTSBURGH (AP) -- United States Steel Corp. has announced it will build its new world headquarters in Pittsburgh as part of the NHL's Penguins' redevelopment of the former Civic Arena site.
Company, team, city and state officials made the announcement Monday.
The steel giant has been in talks with local leaders about whether to remain in Pittsburgh, as the current headquarters in the 64-story U.S. Steel Tower -- downtown Pittsburgh's highest building -- has shrunk in recent years as other tenants have occupied more space in that building.
The Penguins reached an agreement last fall with local officials about the scope of the $440 million redevelopment.
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