Friday: Very hot and humid with an afternoon high in the mid to upper 90s. A Heat Index above 100. Only a slight chance for an afternoon t-shower.
Friday Night: A fair ... More...
BBB Issues Rebuke Against Apison-based Moving Company
The Chattanooga-area Better Business Bureau has "revoked accreditation" on Northern Van Lines, headquartered in Apison, Tenn.
According to a news release, the BBB accreditation was revoked by BBB Board of Directors due to the “failure to eliminate the underlying cause of complaints on file with the BBB and failure to maintain required industry licensing.” Cross examination on Northern Van Lines with the Federal Motor Carrier Safety Administration (FMCSA) yielded a pattern of being “Out of Service”, in these cases their registration was revoked and operations ceased. Northern Van Lines currently holds an “F” rating with BBB, the lowest grade possible.
Customers across the United States are frustrated with Northern Van Lines by the lack of communication and contractual service they have received. In the past 36 months, 88 customer complaints were filed with the BBB against Northern Van Lines, and 74 of those complaints are still pending and unresolved. Northern Van Lines also indicate that they have locations in Oregon, Kansas and New York.
According to the news release, BBB has been in contact with the company to help resolve customer complaint issues. Directed by its Dispute Resolution Process, the BBB has sent emails, left phone messages and sent certified mail to the company about complaint and licensing issues.
Some complaints state:
-- “I asked [the] sales rep several times if I would have to pay extra to have my fax and T.V. set padded and she answered no each time. I was charged an additional $125. […] One truck broke down and [the] trucker called me asking for money to fix his rental truck before he would deliver my things.”
-- “It is now past the legal 21 business days and I STILL have no idea where my delivery is, and I have not been able to get a hold of anyone about when my delivery will get here.”
-- “I then asked the rep about the status of my furniture as I had already made several inquiries about that prior to her call. She stated she would have someone call me. Nobody called. […] I have only been in contact with the contracted delivery driver, and he has not been able to assist me with getting in contact with the company as they aren’t returning his calls as well.”
When BBB is successful in speaking with Northern Van Lines the company promises answers and resolution to complaints, but responses are sporadic. Wednesday the BBB is receiving the following response to customer complaints filed against Northern Van Lines - “we are no longer members of the BBB therefore if anyone has an issue with Northern [Van Lines], if you would be so kind as to ask them to contact the company directly.” Northern Van Lines is not providing any other communication, response or resolution.
On August 17, 2012 – after receiving the above response on multiple customer complaints, BBB sent a letter to the president of Northern Van Lines and explained that it is the charter of the BBB to maintain a program for handling consumer and business complaints about businesses. In addition, BBB is required to show and report a clear pattern of issues, which include improper licensing and/or meeting required law and regulations of this industry. Also, based on BBB standards and its complaint history, there is evidence that suggests Northern Van Lines has failed to be responsive and transparent to their customers.
It is BBB’s expectation that Northern Van Lines will work diligently to resolve each of its customer complaints. BBB as a neutral third party and through its Dispute Resolution Process will work to assist the consumer and Northern Van Lines in their resolution. At this time, BBB has not received response from Northern Van Lines in reference to the letter.
For more tips and information about the moving industry and finding a mover, visit the FMSCA website: www.protectyourmove.gov, and the BBB website at www.chattanooga.bbb.org.
More Business News
Last Update on August 21, 2014 17:21 GMT
WASHINGTON (AP) -- Fewer people applied for U.S. unemployment benefits last week, another sign the job market is improving.
The Labor Department says weekly claims for jobless aid fell 14,000 last week to a seasonally adjusted 298,000. The prior week's figures were revised up slightly to 311,000.
The less-volatile four-week average rose 4,750 to 300,750. It remains close to levels that predate the Great Recession of 2007-2009.
Applications are a proxy for layoffs.
Employers added 209,000 jobs in July, the sixth straight month job gains exceeded 200,000. The economy has generated 244,000 new jobs a month since February.
WASHINGTON (AP) -- Sales of existing U.S. homes rose for the fourth straight month in July to their highest level in nearly a year, the latest sign that the housing recovery is picking up after stumbling at the start of the year.
The National Association of Realtors says home sales rose 2.4 percent to a seasonally adjusted annual rate of 5.15 million, the highest since last September.
More homeowners are selling their homes, mortgage rates remain low and home price gains have slowed this year. That's made home purchases more affordable.
Sales peaked in July 2013 and then fell as interest rates rose from low levels. Harsh winter weather also slowed sales earlier this year. As a result, July's sales were still 4.3 percent lower than a year ago.
WASHINGTON (AP) -- Average long-term U.S. mortgage rates declined this week, with the 30-year loan rate hitting its low for the year.
Mortgage company Freddie Mac says the nationwide average for a 30-year mortgage fell to 4.10 percent from 4.12 percent last week. The average for a 15-year mortgage, a popular choice for people who are refinancing, slipped to 3.23 percent from 3.24 percent.
Mortgage rates have fallen in recent weeks after climbing last summer when the Federal Reserve began talking about reducing the monthly bond purchases it was making to keep long-term borrowing rates low.
Mortgage rates often follow the yield on the 10-year Treasury note. The 10-year note traded at 2.43 percent Wednesday, close to its low for the year of 2.41 percent.
WASHINGTON (AP) -- A gauge designed to predict the economy's future health posted the sharpest advance in four months in July, indicating the economy is gaining traction headed into the last half of the year.
The Conference Board says its index of leading indicators rose 0.9 percent last month, the sixth straight increase and the best showing since a 1 percent rise in March. The index, composed of 10 forward-pointing indicators, had risen 0.6 percent in June.
A big rise in applications for building permits was a key source of strength in July.
Conference Board economist Ken Goldstein says while retail sales were a bit disappointing last month, the economy was helped by strong hiring gains and increased factory production.
BANK OF AMERICA SETTLEMENT
WASHINGTON (AP) -- The Justice Department has announced a $16.65 billion settlement with Bank of America over its role in the sale of mortgage-backed securities in the run-up to the financial crisis.
The deal announced Thursday calls for the bank, the second-largest in the U.S., to pay a $5 billion cash penalty and provide billions of dollars of relief to struggling homeowners. Bank of America says its cash payouts will total $9.65 billion.
The settlement is by far the largest deal the Justice Department has reached with a bank over the 2008 mortgage meltdown. In the last year, JPMorgan Chase & Co. agreed to a $13 billion settlement while Citigroup reached a separate $7 billion deal.
HOFFMAN ESTATES, Ill. (AP) -- Sears said Thursday that its second-quarter loss widened as it continues to deal with weak sales.
The retailer -- which runs Sears and Kmart stores -- lost $573 million, or $5.39 per share, for the period ended Aug. 2. That compares with a loss of $194 million, or $1.83 per share, a year earlier.
The Hoffman Estates, Illinois, company is still working to turn itself around, with efforts including lowering costs, investing in its loyalty program and improving prices and promotions.
Revenue declined 10 percent to $8 billion from $8.87 billion.
Sales at Kmart stores open at least a year fell 1.7 percent. At Sears locations, the figure edged up 0.1 percent.
Sears Holdings Inc. says it is still looking at options for its auto center business and Sears Canada.
FAMILY DOLLAR-DOLLAR GENERAL
MATTHEWS, N.C. (AP) -- Family Dollar is rebuffing Dollar General's takeover bid, citing antitrust issues. The discounter's board remains supportive of its existing deal with Dollar Tree.
Family Dollar Stores Inc. Chairman and CEO Howard Levine said in a statement Thursday that its board and advisers reviewed Dollar General Corp.'s offer and determined it wasn't likely to be completed on the terms proposed.
On Monday Dollar General -- the nation's biggest dollar-store chain -- offered about $8.95 billion for Family Dollar. The company said at the time that it believed it could quickly address any antitrust issues and was willing to divest up to 700 of its stores in order to get the necessary approvals.
Last month Family Dollar agreed to an $8.5 billion deal with Dollar Tree Inc.
LOS ANGELES (AP) -- Ticketfly Inc., a San Francisco-based technology company among several posing a challenge to Ticketmaster, is acquiring WillCall Inc., a crosstown rival that turns your smartphone into a mobile wallet at live events.
The move is meant to expand WillCall's data-collection and payment service to more ticket buyers. Ticketfly has grossed some $400 million in ticket sales and sold 16 million tickets so far this year.
For comparison, Ticketmaster parent Live Nation Entertainment Inc. made $2.56 billion in concert and other ticketing revenue in the first half of the year.
WillCall CEO Donnie Dinch and Ticketfly CEO Andrew Dreskin say the deal is meant to make buying things at concerts easier while providing promoters with data to help them market to high-spending fans. Terms were not disclosed.
AIRLINES-FIRST CLASS MEALS
NEW YORK (AP) -- United Airlines is upgrading first-class food options and replacing snacks with full meals on some of its shortest flights.
The carrier has been looking for ways to woo back some of its frequent business travelers who defected to other carriers following a rocky merger with Continental Airlines. United lags behind American and Delta in the number of planes with Wi-Fi, its on-time performance has slipped and a series of computer glitches have left passengers angry.
The meal changes come as American Airlines goes the other way, eliminating hot meals on most flights under 1,000 miles starting Sept. 1.
For United, passengers on flights of at least 800 miles will get hot meals such as chicken and mozzarella on a tomato focaccia roll or turkey and Swiss cheese on a cranberry baguette. Currently, meals are only served on flights of 900 miles or more -- trips that usually last close to two hours.
LABOR DAY TRAVEL
UNDATED (AP) -- A trade group for the nation's big airlines predicts that air travel over the Labor Day weekend will rise 2 percent from the same holiday last year.
If correct, the forecast would be more good news for the airlines. Nine big U.S. carriers earned $3.8 billion in the first half of this year, allowing them to pay down debt, reward shareholders and order new planes.
Airlines for America predicted Thursday that 14 million people would fly within the U.S. in the seven days ending Sept. 2, the day after Labor Day.
Separately, the auto club AAA forecasts that 34.7 million Americans will travel at least 50 miles from home by car or plane over a 5-day period ending on Labor Day. That would be a 1.3 percent increase over 2013.
The Good LifeCelebrating the events, adventures and activities that represent "The Good Life" in the NewsChannel 9 viewing area.
SideroadsTake a ride with Brian Smith to explore the unique people and places to be found along the Sideroads of the NewsChannel 9 viewing area.
Road TrippinCome Road Trippin' with us and see all the great sites in your area!
Closings and DelaysThese are the latest School and Business Closings reported to NewsChannel 9. If you see errors or need to add a school or business, call 423-757-7320.
This N ThatLearn about the latest in community affairs and great events with Brian Smith on This 'N That.
Educator of the WeekNominate now for Educator Of The Week!
Deaf & Hard of HearingInformation provided to NewsChannel 9 by members of the Deaf and Hard of Hearing Community.
Sponsored EventsCheck Back Often for NewsChannel9 Sponsored Events!